FAQ
HAVE QUESTIONS?
Frequently Asked Questions
How do I care of Elifant’s products?
Recommended washing temperature between 30°C and 40°C. Use delicate cycle, normal rinse, and spin drying. Avoid using a tumble dryer, or if necessary, use very low heat. Note that bamboo fabric may shrink with high temperatures.
How can I learn to give a swaddle bath?
Go to our page "How to" and watch our tutorial about swaddle bathing.
When do i start to give my baby a swaddle bath?
Initiate the first baths with a swaddle to create comfort and a sense of security during this special moment.
However, it is recommended to wait at least 24 hours after birth before giving the first bath.
Do i swaddle my baby loosely or tight?
You swaddle your baby loosely. Fold your swaddle in the form of a triangle (you can play with the length, depending on the length of your baby), lay your baby on it and flex arms and legs, and fold the 3 points of the triangle inwards.
See more information about how to swaddle (with image) on this page.
Till what age do I give a swaddled bath?
You can give a swaddle bath for many months as long as both you and your baby enjoy this moment of calmness.
It is noted that some caregivers like to stop swaddling once the baby isn't stressed anymore for bath time.
For how long can Elifant's CuddleTime Towel be used?
In general the towel can be used from birth till about 12 months.
Is it better to use a baby bath support seat for a swaddled bath?
Utilizing a baby bath support seat allows you to have one hand free, which is particularly useful when your baby starts to move more.
Where do Elifant's products originate?
Elifant, a French company, designs and creates it's products in France. The production of their bamboo bath linen takes place in China.
Why should I consider using Elifant's products? Can't I use a swaddle and a towel that I already own?
Using a bath swaddle will provide comfort and a sense of security to your baby while being in the water and that is the importance of using a swaddle. You can use any suitable swaddle and towel that you may have.
However;
Elifant’s Bath Swaddle is made of 95% organic bamboo. The soft and ultra-fine touch of the swaddle keeps your baby cozy during bath time and is ideal for their delicate skin. Single layered, to make it a great swaddle to use in the water. It doesn't absorb a lot of water and doesn’t get heavy. And after bath time, the fabric dries quickly.
Our CuddleTime Towel, made of 85% organic bamboo, provides you with extra assurance after baby's bath time. Wet baby's can be slippery, but with our towel hanging around your neck, you have hands free, and can effortlessly lift your baby (facing you) out of the water, hold them close to you, and wrap them securely from the front and back in one swift motion. This innovative design ensures that your baby stays snug, safe and warm, truly a big difference for you and your baby.
All our fabrics are antibacterial and Oeko-Tex certified.
Why does my baby enjoys so much a swaddled bath?
During the many months in the womb, your baby experiences a warm, snug, and moist environment. But when your baby is born, he encounters a whole new world. Bath time is one of those stressful experiences. The freshness/cold on the skin, suddenly no touch or natural barrier on the naked skin, an open insecure wide world. Lots of changes for a newborn! But by offering a swaddled bath, you create a cozy, safe, snug feeling. It makes a big difference for your little one how they experience bath time. It helps to recreate this familiar and comforting "watery environment" feeling. And it's so easy to do! It provides a truly soothing and calming experience for your baby. It's more than just a bath; It allows a unique bonding experience between you and your baby.
Why is it important to learn how to swaddle my baby BEFORE birth?
When it's time for your baby's first bath, it's important to feel confident about what to do and how to do it. This will help you create a beautiful and calming experience for both you and your baby. Babies are sensitive to your emotions, so preparing yourself beforehand can make a significant difference. Before you cradle your little one in your arms for their first bath, consider reading our "how" page and watch our "tutorial". Practicing at home will help you feel ready and create a soothing environment for your baby’s first bath.
Research supports the significance of preparation in reducing stress for both parents and newborns during their initial bathing routines at home. Being well-prepared can enhance the bonding experience and ensure a smoother, more enjoyable first bath. For more detailed insights, refer to the studies mentioned below.
-------------------------------------
Effect of newborn bathing training with the swaddled and tub bathing methods given to primiparous pregnant women on the mother's experience, satisfaction and newborn's stress during the first bathing of the newborn at home: A mixed method study
Effectiveness Of Demonstration On Knowledge And Practice Regarding Swaddle Bath Of New Born Among Mothers Admitted In Postnatal Care Ward OfSelected Hospitals Of The City: A Pre - Experimental Study
Can I return my products?
Return Policy
At Elifant, we are committed to providing you with high-quality products. However, we understand that there may be various reasons for your return. Below is our return policy for your convenience:
1. Return Window: You can return your items within 30 days from the date of purchase.
2. Obtaining a Return Label: To receive a return label through our return service, please contact us at laura@elifant.shop. Return shipping costs can be paid on the designated webpage, and you will receive a return label to attach to your package.
3. Condition of Items: Please ensure that the products are unused, unwashed, and have the original tags still attached. All items must be returned in their original packaging.
4. Labeling the Package: Customers are responsible for printing and affixing the return label to the package securely.
5. Processing Refunds: Once we receive and inspect the returned product, your refund will be processed through the original payment method within a maximum of 7 days.
Thank you for choosing Elifant! If you have any questions or need assistance with your return, please don’t hesitate to reach out.
My product has a defect. What do I do?
Kindly send a photo of the defect along with an email to laura@elifant.shop, and we will gladly assist you with the issue.
Please note that after 30 days, we are unable to process exchanges, returns, or defects related to our fabrics due to factors such as washing, drying, and handling practices being beyond our control. Apologies for any inconvenience this may cause!